SimAbove partner

SimAbove Terms and Conditions

Last updated 04/02/2026

These Terms and Conditions govern the use of services provided by AHA GRUPA SIA (SimAbove), registration No. 40203381530, address Dārzciema iela 60, Rīga, Latvija, LV-1073.

By purchasing or using SimAbove services you agree to these Terms.

1. Definitions

Agreement
these Terms together with any additional schedules, service descriptions or policies published by SimAbove.
Customer
any individual or legal entity using SimAbove services.
Charges
amounts payable for Services.
Data
mobile data measured in Gigabytes (1 GB = 1,000,000,000 bytes).
eSIM Profile
digital SIM profile supplied by SimAbove enabling mobile data use.
Mobile Data
3G/4G/5G internet connectivity provided through partner networks.
Service(s)
eSIM connectivity, PAYG solutions, VPN and related services.
Personal Data
as defined in GDPR.
Working Day
any day other than Saturday, Sunday or public holiday in Latvia.

2. Provision of Services

2.1 SimAbove shall use reasonable efforts to provide Services as described on the website and applications.

2.2 Customer agrees to:

  • use Services only for lawful purposes
  • follow any reasonable instructions from SimAbove
  • not abuse or manipulate network traffic
  • ensure compatibility of their device

2.3 SimAbove does not guarantee uninterrupted connectivity. Coverage depends on local partner networks.

2.4 SimAbove may modify network coverage with reasonable notice where technically or commercially necessary.

3. Customer Obligations

Customer shall not:

  • use Services for illegal activities
  • generate artificial traffic or fraud
  • resell Services without agreement
  • interfere with technical operation

Customer is responsible for device compatibility and settings.

4. Payments

4.1 Payment methods

Payments are processed via:

  • Stripe
  • ESTO Banklink

SimAbove does not store full card details.

4.2 Prepaid basis

  • Services are provided on prepaid basis unless agreed otherwise.
  • eSIM activation requires cleared payment.
  • Unused prepaid balance after service expiry is non-refundable unless stated otherwise.

4.3 Pricing

  • Prices are shown on the website/app at time of purchase.
  • VAT is applied where required by EU/Latvian law.

4.4 Refunds

Refunds may be issued if:

  • service was technically impossible to deliver
  • eSIM could not be activated due to SimAbove fault

Refunds are not granted for:

  • device incompatibility
  • user configuration errors
  • poor coverage in specific locations

5. Post-paid / B2B Services

5.1 Post-paid terms may be granted to business customers at SimAbove discretion.

5.2 SimAbove may request:

  • company details and forecasts
  • deposit or credit limit

5.3 SimAbove may suspend services if credit limit is exceeded or invoices unpaid.

6. Disputes

6.1 Any dispute regarding charges must be submitted within 14 days by e-mail to support@simabove.com with sufficient details.

6.2 Undisputed amounts must be paid during dispute resolution.

7. Limitation of Liability

7.1 SimAbove is liable only for direct losses caused by its negligence.

7.2 SimAbove is not liable for:

  • loss of profits or revenue
  • business interruption
  • indirect or consequential losses
  • network failures outside its control

7.3 Maximum liability in any year is limited to the amount paid by the Customer during the last 12 months, but not exceeding 10,000 EUR.

7.4 Nothing limits liability for death, personal injury or fraud.

8. Warranties

8.1 Services are provided "as is".

8.2 SimAbove does not guarantee: permanent availability; specific speeds; uninterrupted coverage.

9. Term and Termination

9.1 Agreement remains valid while Customer uses Services.

9.2 SimAbove may suspend or terminate if:

  • Terms are breached
  • fraud or misuse is suspected
  • payment is not received

9.3 Upon termination unused prepaid balance is not refundable unless required by law.

10. Force Majeure

SimAbove is not liable for failures caused by events beyond reasonable control including: partner network outages; natural disasters; governmental actions.

11. Confidentiality

Both parties shall keep confidential any business information obtained during service use.

12. Personal Data

12.1 Personal data is processed in accordance with SimAbove Privacy Policy and GDPR.

12.2 Data is used only to provide Services, billing and support.

12.3 Customer consents to minimal data transfer necessary for connectivity outside EEA where service requires it.

13. Intellectual Property

All SimAbove logos, systems and software remain property of SimAbove. Customer may not copy or reverse engineer.

14. General

  • No third-party rights.
  • Notices via e-mail are valid.
  • SimAbove may update Terms with 30 days notice.

15. Governing Law

This Agreement is governed by Latvian and EU law. Disputes shall be resolved in the courts of the Republic of Latvia.

16. Contact

AHA GRUPA SIA – SimAbove
Dārzciema iela 60, Rīga, LV-1073

© SimAbove 2026. All rights reserved.